Overview

This course, IP Telephony Express (IPTX) v 4.0, describes Cisco CallManager Express and Cisco Unity Express architecture, components, functionality, and features. The course also describes some VoIP and quality of service (QoS) technologies, and applies them to the Cisco CallManager Express and Cisco Unity Express environment.

Who Should Attend

• Customers
• Channel Partners / Resellers

Cisco Career Certifications

This course is part of the following Certifications:

• Cisco IP Telephony Express Specialist

 

Course Outline

This 5-day course is geared towards obtaining hands-on experience only; therefore, there is no exam.

• Module 1 - Cisco Unified CallManager Express Fundamentals
• Module 2 - Cisco Unified CallManager Express Configuration
• Module 3 - PSTN Interfaces and Voice Dial Peers Configuration
• Module 4 - Configuration of Additional Cisco Unified CallManager Express Features
• Module 5 - Cisco Unity Express Auto Attendant and Voice Mail Configuration
• Module 6 - Cisco Unified CallManager Express and Cisco Unity Express Network Design

 

 

Course Objectives

After completing this course you should be able to: 

• Describe the features, positioning strategies, and deployment models of Cisco Unified CallManager * Express and contrast traditional telephony and VoIP 
• Describe the features and functionality of Cisco Unified CallManager Express and configure Cisco Unified CallManager Express to support IP phones 
• Configure analog voice interfaces, digital voice interfaces, and dial peers to set up VoIP communications 
• Configure additional Cisco Unified CallManager Express features including GUI features, phone features, TAPI, and network management 
• Install and upgrade Cisco Unity Express, configure Cisco Unity Express Auto Attendant, users, groups, and voice mail, and troubleshoot Cisco Unity Express 
• Understand some of the commonly encountered design issues for deploying Cisco Unified Call Manager Express and Cisco Unity Express

 

Prerequisites

A fundamental understanding of IP addressing and subnetting, VLANs, basic route plan construction, H.323 dial peer configuration, and Cisco IOS and Catalyst OS command line basics.

The following courses are recommended:  
CCNA Boot Camp (CCNABOOT)
Cisco Voice over IP (CVOICE)