Who should Attend
The target student is anyone with basic computer user skills who is interested in obtaining job as an IT professional or PC technician. In addition, this course will help prepare students to achieve CompTIA+ Certification.

After completing this course, students will be able to:

• identify the components of standard desktop personal computers.
• identify fundamental components and functions of personal computer operating systems.
• identify best practices followed by professional personal computer technicians.
• install and configure computer components.
• install and configure system components.
• maintain and troubleshoot peripheral components.
• troubleshoot system components.
• install and configure operating systems.
• maintain and troubleshoot installations of Microsoft Windows.
• identify network technologies.
• install and manage network connections.
• support laptops and portable computing devices.
• support printers.
• identify personal computer security concepts.
• support personal computer security.

Students taking this course should have the following skills:

End-user skills with Windows-based personal computers, including the ability to browse and search for information on the Internet; start up, shut down, and log on to computer and network; run programs; and move, copy, delete, and rename files in Windows Explorer. Students should also have basic knowledge of computing concepts, including the difference between hardware and software; the functions of software components, such as the operating system, applications, and file systems; and the function of computer network.

An introductory course in Windows operating system, or equivalent skills and knowledge, is required.

Module 1: Troubleshooting methodology
Troubleshooting models
Professionalism

Module 2: Operating systems
Operating system fundamentals
Directory management
File management
File and folder permissions

Module 3: Electricity and power supplies
Electrical safety
Power supplies
Power supply troubleshooting

Module 4: CPUs and motherboards
Central processing Modules
Cooling techniques
Motherboards
Motherboard and CPU troubleshooting

Module 5: The Basic Input/Output System
The BIOS and CMOS
The POST and boot processes

Module 6: Memory systems
Memory
Memory packaging
Memory installation
Memory monitoring
Topic E: Memory troubleshooting

Module 7: Bus structures
Buses
The PCI bus
Video buses

Module 8: Expansion cards
Video cards
Sound cards
Internal modems
Expansion card troubleshooting

Module 9: Peripheral connection types
Serial and parallel connections
PS/2 connections
USB connections
FireWire connections
Topic E: Multimedia connections
Topic F: Troubleshooting peripheral connections

Module 10: Data storage devices
Drive adapters
Hard drives
Optical drives
Removable storage devices
Topic E: Drive maintenance
Topic F: Storage device troubleshooting

Module 11: Video output and image input devices
Monitors
Scanners and cameras

Module 12: Printers
Printing technologies
Printer installation
Printer optimization and maintenance
Printer troubleshooting

Module 13: Connecting computers
Networking concepts
Wired network connections
Basic internetworking devices

Module 14: Networking computers
Addressing
Client configuration

Module 15: Network troubleshooting
Troubleshooting basics
Troubleshooting the network

Module 16: Portable computers
Notebook computers
Configuration
Component replacement
Notebook issues

Module 17: Windows management
System management
Task Scheduler
Resource management
Remote management

Module 18: Windows monitoring
Monitoring
System performance
Backup and restore

Module 19: Operating system troubleshooting
Windows startup
System troubleshooting

Module 20: Security
Operating system security
Windows Encrypted File System
Security hardware
Common security threats
Topic E: The human aspects of security

Module 21: Windows installation and upgrades
Windows installation
Upgrades

Module 22: Safety and maintenance
Safety and hazards
Computer maintenance
Safe work practices
Disposing of computer equipment

Appendix A: System cases
System cases

Appendix B: Binary, octal, and hexadecimal numbering
Count like a computer

Appendix C: CompTIA A+ acronyms

Appendix D: Certification exam objectives map